Kings Game Puts Your Data Protection First
Privacy and data security sit at the core of everything Kings Game does. We apply industry-standard encryption, hold a Curacao license (8048/JAZ2019-044), and maintain clear, transparent practices to keep your personal information safe.
Curacao Licensed
Regulated & verified
SSL Encrypted
256-bit protection
Data Privacy
GDPR compliant
24/7 Support
Email, phone, live chat
Fast Payouts
Within 24 hours
Secure Payments
10+ payment methods
Privacy Policy
How we protect your personal information
Kings Game takes the privacy of your personal data seriously and is fully transparent about how that information is gathered and used. When you open an account, we collect key details including your name, email address, date of birth, home address, and payment information. This data is required to verify your identity, process deposits and withdrawals, and fulfil our obligations under Curacao gaming license 8048/JAZ2019-044.
Your personal data is kept secure through industry-standard encryption and robust server infrastructure. We never sell your information to third parties for marketing purposes. Your data may, however, be shared with payment partners including Visa, Mastercard, Neteller, and cryptocurrency networks (Bitcoin, Ethereum, Litecoin, Dogecoin, TRON) to handle transactions and guard against fraud.
You hold full rights over your personal information at all times. You can request access to, corrections to, or deletion of your account data whenever you choose. Our support team, reachable by email, phone, Telegram, and live chat, is on hand to process these requests. We aim to respond to data inquiries within 14 business days.
Kings Game stores your personal information throughout the life of your account plus seven years after it is closed, as required by gaming regulations. This retention window lets us investigate disputes, meet tax obligations, and prevent account misuse.
We use cookies and related tracking technologies to improve your experience on the platform, remember your login preferences, and monitor site performance. You can manage cookie settings directly through your browser. These tools help us understand how players engage with our casino games, live dealers, slots, and sports betting offerings.
Our privacy practices meet all applicable laws and regulations governing online gaming operators in the United States. If you have any questions or concerns about how we handle your data, our Privacy Officer is reachable through any of our support channels. We are dedicated to maintaining your trust through clear and responsible data management.
Data
Discover how we gather, handle, and safeguard your personal data.
Kings Game gathers the personal details needed to deliver gaming services, confirm your identity, handle payments, and meet U.S. regulatory obligations. Account information includes your full name, email address, date of birth, and identity verification documents required when opening an account and maintaining responsible gaming compliance. Payment details cover card numbers, cryptocurrency wallet addresses (Bitcoin, Ethereum, Litecoin, Tether, USDT, Dogecoin), and transaction records used to process deposits and withdrawals.
We also gather device identifiers, IP addresses, browser details, and gameplay data across the full range of Kings Game products: casino games, live dealer games, slots, poker, sports betting, and esports. This gameplay data builds your transaction history, gaming records, and account activity log.
Your payment details are encrypted and held on PCI DSS-compliant servers to keep your financial data secure. This protection applies to all deposits and withdrawals made via Visa, Mastercard, Neteller, and our accepted cryptocurrencies. All payments flow through secure gateways, and complete card details are never stored on our servers.
Your gaming activity lets you review your transaction history across our Evolution-powered live casino, Pragmatic Play and NetEnt slot titles, poker rooms, and sports betting platform. We also use this data to identify unusual patterns that could signal account compromise or fraud, helping guard against unauthorized access.
Kings Game shares information only with key service partners such as payment processors, identity verification providers, and gaming platform operators. We do not sell your personal data to marketing firms or unrelated third parties. Any law enforcement requests are handled in line with U.S. legal procedures and relevant privacy legislation.
We protect data with industry-standard encryption, role-based access controls, routine security audits, and tightly restricted staff access. Retention periods follow regulatory requirements, generally 5-7 years for payment and identity records. You can request access to, correction of, or deletion of your personal data, subject to applicable laws and our legal obligations.
Kings Game holds Curacao license 8048/JAZ2019-044, ensuring adherence to international gaming standards and data protection requirements.
Data Storage and Protection
How we keep your information secure
Kings Game stores player data on secure servers spread across multiple geographic regions, ensuring both availability and protection. This distributed infrastructure keeps your information accessible and resilient against localized outages. Personal details, account data, and full transaction histories are encrypted at rest and in transit.
How long we keep your data depends on the type of information and the legal requirements that apply in your jurisdiction. Account details are held for as long as your account is open, plus a reasonable period after closure to support dispute resolution and regulatory obligations. Transaction records, covering deposits, withdrawals, and betting history, are kept for at least seven years to meet financial regulations and licensing conditions under our Curacao license (8048/JAZ2019-044).
Only authorized Kings Game staff are permitted to access stored data. Employees who handle sensitive information complete regular security training and sign confidentiality agreements. Our systems enforce role-based access controls, so each team member can only see the data that is relevant to their particular role.
Our servers are protected by multiple security layers, including firewalls, intrusion detection systems, and routine security assessments. We carry out regular penetration tests and vulnerability scans to catch and fix potential weaknesses before they can become threats.
Kings Game works with a carefully chosen set of third-party providers for payment processing and data hosting. These partners are contractually required to uphold the same data protection standards we maintain internally and are audited on a regular basis to verify compliance.
Encrypted backups are stored in physically separate, secure facilities. This backup strategy ensures your data stays protected in the event of hardware failure or a natural disaster. Backup retention follows the same schedule applied to primary data storage.
If you have questions about how your data is stored, want to access your information, or need further details, please reach out to our support team by email, phone, live chat, or Telegram.
User Rights
Learn about your rights and the steps you can take to use them.
Kings Game acknowledges the core rights you hold over your personal data. Operating under a Curacao license (License 8048/JAZ2019-044), we follow international data protection and privacy standards.
You can request access to your personal data whenever you choose. Simply reach out to our support team by email, phone, live chat, or Telegram. We will compile a full overview of everything held in your account, covering registration information, transaction history, saved payment methods, and communication records. Access requests are usually handled within 10 business days.
Should you find that any details on file are wrong or no longer current, you may ask us to correct them. This applies to your name, contact information, account settings, and communication preferences. Updates can be made directly through your account settings, or you can get in touch with our support team for help with records we hold.
You may ask us to close your account and remove your personal data, provided this does not conflict with any legal or regulatory obligations. Some financial and transaction records are required to be retained for anti-money laundering compliance and dispute resolution. We will remove non-mandatory data on request and give you a clear timeframe for full account closure.
Kings Game gives you full control over your marketing preferences at any time. You can unsubscribe from promotional emails, SMS messages, or push notifications via your account settings or by reaching out to our support team. Opting out will not impact transactional messages or account security alerts.
If you feel your data rights have been breached, you are entitled to file a formal complaint with the relevant data protection authority. We also take complaints raised through our support channels seriously and will review and respond to them within 30 days.
| Right | How to Exercise |
|---|---|
| Access your data | Email, phone, live chat, or Telegram |
| Correct information | Account settings or contact support |
| Delete your account | Submit request to support team |
| Unsubscribe from marketing | Account settings or email support |
| Lodge a complaint | Reach out to our support team or a data protection authority |
GDPR Compliance
How Kings Game keeps your data safe under European data protection legislation
Kings Game adheres to and upholds the General Data Protection Regulation (GDPR) for every player based in the European Union and European Economic Area. Our platform operates under a Curacao license (License #8048/JAZ2019-044), yet we fully acknowledge that GDPR obligations extend to EU residents who access our services.
We process your personal data, which includes your name, email address, date of birth, payment details, and gaming history, on a lawful basis grounded in your consent or our legitimate business needs. Only the information required to deliver gaming services, confirm your identity, combat fraud, and maintain responsible gaming standards is collected.
- Right to access: Ask for a copy of the personal data that Kings Game holds about you
- Right to rectification: Update or correct any inaccurate details linked to your account
- Right to erasure: Request that your data be deleted when the relevant conditions are satisfied
- Right to restrict processing: Place limits on the ways in which your information is used
- Right to data portability: Obtain your data in an organised, machine-readable format
- Right to object: Revoke your consent or challenge certain data processing activities
Kings Game holds player data only for as long as required, which typically spans the period your account is active plus five years afterward to satisfy financial and gaming regulatory obligations. All data is kept on secured servers and accessed solely by authorised staff. We do not sell personal information to any third parties.
Payment providers including Visa, Mastercard, Neteller, and accepted cryptocurrencies (Bitcoin, Ethereum, Tether, Litecoin, Dogecoin) operate under their own GDPR compliance frameworks and handle transaction data in accordance with both PCI DSS and GDPR standards.
To act on any of your GDPR rights, get in touch with our support team by email, phone, live chat, or Telegram. All requests are handled within 30 days as the law requires. If you believe Kings Game has not managed your data correctly, you are entitled to file a complaint with your local data protection authority. Our Data Protection Officer conducts ongoing reviews of our compliance practices.
